When you make a purchase on iTunes or Google Play, the billing and purchase history are tied to the account you made them with. So if you change your phone or device, you'll need to first log into your account or synchronize the device to the storefront (iTunes or Google Play) before you can access your purchases upon re-installing the App.

Upgrading your phone?

If you are looking to upgrade your phone or need to save your progress before doing a factory reset on your device, you may lose your progress for games that use Local Saves (your phone) to store your progress.

For information about your options, we have another help page with some more in depth  information that you may want consider before you get started.

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iTunes and iOS

These are some common solutions for locating your past purchases on your new device. 

• Make sure that you have logged in using the Apple ID that you used to make your purchases
• Help with re-downloading your Apps
• Learn how to restore your in-app purchases

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Google Play and Android OS

These are some common solutions for locating your past purchases on your new device. 

• Make sure that you have logged in using the Google Play account that you used to make your purchases
• Common troubleshooting steps for in-app purchases

How do I synchronize my Google Play account with my new Device?

Here are some basic steps for how to get your Google Play account set up on your phone and future phones.

• Go to Android's Settings area and locate the Accounts & Sync option.
• You should see something that says Manage Accounts. This is where you can add and remove accounts to your device.
  
  • In this instance, we need to add your previously created Google Play account to this device.
• Please follow the prompts to complete the steps on your Android device.
• Now you should be able to restore purchases that were made previously once you log into the account and open your device.
  
  • Note: For some games, depending on if the purchase was a consumable (limited use) or an unlock item you may need to attempt the purchase process again before you will see the "Restore" button.
  • This is because the game will need to connect to the Google Play storefront before it can confirm the purchase was made previously.