Sonny (iTunes)

Technical Help

System Specification for Sonny iOS

Note that if your device does not meet these minimum requirements, you will be unable to play Sonny. If you still purchase the app, you will need to contact Apple Support to get refunded if you are unable to run it.

Frequently asked technical questions about Sonny

Please note that we can offer basic troubleshooting for the game, but some issues may be related to your device which we may not be able to support directly.

What if my game isn't loading?

Try restarting your device. For help with how to do so, please see this Apple Guide.

How do I save?

Sonny has three save slots, each tied to its own playthrough, and is set up to save your progress automatically.

I was playing on my iPad and my progress isn’t there when I tried to play from my iPhone. What happened?

Sonny does not use a cloud save, so your three saves are tied to the device you are using.

The game shut down and I lost my progress. What happened?

If your device powers off due to low battery, or if the game is closed in mid-battle, or the app crashes, your progress hasn’t been saved automatically as the progress is within the RAM that was cleared before the game autosaved. These are a few of the reasons why you might find this problem happening.

Follow these steps on the Apple Guide if the app becomes unresponsive.

I need help reinstalling after upgrading or getting a new phone.

For steps to re-download Sonny app after purchasing, please visit this Apple Support Guide.

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Payment and Purchases

Frequently asked payment and purchase questions about Sonny

Please note that we can offer basic troubleshooting for the game, but some issues may be related to your device which we may not be able to support directly.

Where can I get the game?

You can access the Sonny App from the iTunes store.

Are there any in-app purchases?

No. Sonny does not include any in-app purchases or ads.

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iTunes Purchase Support Questions

How do I verify if my purchase was completed?

To look up your iTunes app purchase from your account, please view the following Apple Support Page.

Don’t see your in-app purchase? Need to reinstall after upgrading or getting a new phone?

Learn how to restore your in-app purchases from this Apple Support Guide.
 

I purchased it and it doesn’t work on my device, can I have a refund?

We suggest that you take a look at our Sonny Technical Help to try and troubleshoot the incompatibility on your device.  If these steps do not solve the problem, you may contact Apple Support as they will have access to your iTunes account and can issue refunds based on the policy agreement.

Regrettably, Armor Games support has no direct access to issue refunds to an iTunes account.

We apologize for the inconvenience and are sorry to hear that you were unable to get the game to work on your device. :( 

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Report a Bug

If you encountered a bug within the game, please contact Armor Games Support by using our Contact Us page and selecting Game Support as the topic. Then for the Support Type select Game Issue/Bug.

 Please include the following information with your report.

• Your email address for your iTunes account
  • If you would like us to contact you at an email address that is different from your iTunes account, please fill out the other email address in the Email Address field of the web form.
• Your Device and its model
• Your iOS software version
• The version of Sonny you have installed
  
  • Before you tap to start the game, the version can be found on the upper left side of the window.
• A detailed description of the issue
• If you receive an error, please include this information
  
  • You can attach a screen capture to your response for the email that our system will send you once you submit the help request.

Please include as much information as you are able to or even steps that you take to reproduce this error if this isn't a one off error. Having these details will help the testers to replicate the bug and the developers to look into the cause of the issue and get this information looked into for a future fix.

Please note, you do not need a free ArmorGames.com account to contact support.

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Where can I get some more help?

Looking for help for the game or have questions about where to get player tips for getting past a game level?  feel free to check out our gameplay page for some suggestions and links for the Armor Games forums to look for tips and tricks from your fellow players!

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