Hello, first of all we are really sorry to hear that your account was compromised. It really stinks and we can imagine what you are feeling right now. :(
What should I do if my account was hacked?
We have some business that we need to go over with you and then we'll be able to get into the details and what steps that you'll need to take to get this lengthy process started.
1. REGISTRATION AND USE OF PASSWORD
PASSWORDS ARE ISSUED ON A PERSONAL BASIS. ACCORDINGLY, ALL CONTENT OR INSTRUCTIONS TRANSMITTED BY OR RECEIVED FROM ANYONE PRESENTING YOUR PASSWORD ON THE SITE WILL BE DEEMED BINDING ON YOU. You agree that you are solely responsible and liable for all actions taken via your password, whether or not made with your knowledge or authority. You agree to guard your password carefully, with the full awareness that a failure to keep it secure will enable others to engage in transactions through the Site for which you will be legally responsible.
You are likely viewing this page looking for help as you are attempting to notify us about this unauthorized use of your account.
Let us begin...
Step One: Notification
Please contact the Support team. Be sure to include as many of the following details in the message as you can and also be as honest as you can. It will help us to verify you are the original account holder and not someone else pretending to be you.
Username: > The name of your account
Your Email: > The email address that is registered to the account.
Important Note Please make sure that your email is secure otherwise the account compromising party may be able to log into your email address and contact us pretending to be you.
Subject: > Account Help
- The original email address that you verified your account with when you originally signed up for your Armor Games Account.
- Date of birth
- Any quests you recall completing
- Any previous purchases for games listed on our Payment Support form.
- Your location and IP address of the most common location that you play the game from.
- Names of any players that you have shared this account with
If you play any MMOs, you may also be required to contact the developers of the MMO to report an account compromise as part of your agreement to participate with the MMO. Armor Games cannot assist with any losses or theft if items/in-game purchases or other account restrictions as a result of an account compromise and the impact to your MMO account as a result of an account compromise.
Step Two: Securing your system and account
The USA government has a basic help site that outlines about common practices with regards to hacked email and steps to take to secure and prevent this from happening. While you are working with us to verify your account, this would be a great time to check out any infections on your PC, mobile device, and other locations you have used to log into your account (both email and Armor Games accounts).
Based on the information that was supplied in step one, and how closely it matches your account's records we will likely place a temporary restriction or Ban on the account. This will prevent any access to the account while we are working with you to either gather additional details needed to verify ownership, or to allow you additional time to secure both your computer and your email address.
Step Three: Resolving the report
Once all is said and done with the investigation, if we could verify your ownership we will work with you to update your account records, remove the temporary account restriction before instructing you to take steps to reset your account's password via our automated system.
However, if the information that was provided doesn't match our records the account will remain restricted until we can contact someone that has all of the details we need to verify the account. Typically this is a case of insufficient details and account compromises are one of our most strict policies.
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