Due to account security, we cannot discuss any information about an account if the email address does not match. This includes help with making a change to the account, reviewing payment and even with a hacked account report.
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I'm directed to a Required Action: Reset Your Password page.
If you attempted to log into your account and are redirected to the Required Action page, you'll need to take some additional steps to recover your account and update your email address.
Especially if,
- You have forgotten what the old email was
- No longer have access to the old email
- Used a fake email or used a disposable temporary email to sign up for the account
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I cannot access my email account / I need help looking up my email account
If you recall your current email address, but have lost access to the email due to it having been closed, or linked to an email address you can no longer recover here are some steps that you can try and take. Likewise, if you have forgotten your email address, please contact the Support team.
Username: > The name of your account
Your Email: > an email address that we can respond to.
Subject: > Account Help
Be sure to include as many of the following details in the message as you can. It will help us to verify the account and help you get it updated ASAP.
- Your last known email address
- Date of birth
- Any quests you recall completing
- Any previous purchases for non MMOs (please include your transaction IDs)
- A valid email address that we can use to update our account.
If your email address was forgotten
If we can verify any details above, we will follow up with you and give you a hint about the email address.
If you know your email address but can no longer access it
If we can verify your account, we will update your email address for you. Please note that the requested valid email address cannot be linked to another armor games account. If it is we will need to ask you for a new email address.
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My email account was hacked
For more information on how report hacked accounts, please contact the Support team. While you are waiting for us to follow up please contact your email domain host to look for information on how to secure your email address with them.
Username: > The name of your account
Your Email: > an email address that we can respond to.
Subject: > Account Help
Be sure to include as many of the following details in the message as you can. It will help us to verify the account and help you get it updated ASAP.
- The email address that you suspect to have been hacked.
- The IP Address requesting the password reset on your account (if this is in your email folders inbox/deleted still)
- The original email address that you used to sign up for the account
- Date of birth
- Any quests you recall completing
- Any previous purchases for non MMOs
- A valid email address that we can use to update our account
Please also visit our article on helping keep your account secure.
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Once your email has been updated, should you need help with your password you can visit this article for some additional help.
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