Sonny (Google Play)

Technical Help

Device Specification for Sonny for the Android OS.

Please note that we can offer basic troubleshooting for the game, but some issues may be related to your device which we may not be able to support directly.

What are the minimum system requirements for Sonny Android?

Please note that if your device does not meet the minimum requirements, you will be unable to play Sonny.

I need help reinstalling after upgrading or getting a new phone.

For steps to re-download an App, please visit this Google Play Support Guide.

 
What if my game isn't loading?

Try restarting your device. For help with how to do so, please see this Google Play Guide.

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Progress and Save details for Android OS.

How do I save?

Sonny has three save slots, each tied to its own playthrough, and is set up to save your progress automatically.

I was playing Sonny on my phone and my progress isn’t there when I tried to play from my other device. What happened?

Sonny does not use a cloud save, so your three saves are tied to the Local Save file on the device you are using. So if you were playing on your Phone and wanted to pick up the game on your Android Tablet the progress does not sync up normally.  You may want to consider backing up your progress with the Google Drive or another third party data storage option.

I upgraded my phone/changed mobile carriers, where is my saved progress?

If you are looking at upgrading your device or changing your mobile carrier, please note that you will need to back up your data before you make the change.  Otherwise, you will need to start over at the beginning when you use your new phone or tablet.

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Found a Bug?

If you encountered a bug within the game, please contact Armor Games Support by using our Contact Us page and selecting Game Support as the topic. Then for the Support Type select Game Issue/Bug.

 Please include the following information with your report.

• The version of the game
  
  • Before you tap to start the game, the version can be found on the upper left side of the window.
• A detailed description of the issue
• Your Google Play Account name
  • If you would like us to contact you at an email address that is different from your Google Play account, please fill out the other email address in the Email Address field of the web form.
• If you receive an error, please include this information
  
  • You can attach a screen capture to your response for the email that our system will send you once you submit the help request.

Please include as much information as you are able to or even steps that you take to reproduce this error if this isn't a one off error. Having these details will help the testers to replicate the bug and the developers to look into the cause of the issue and get this information looked into for a future fix.

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Payment and Purchases

Frequently asked payment and purchase questions about Sonny

Please note that we can offer basic troubleshooting for the game, but some issues may be related to your device which we may not be able to support directly.

Where can I get the game?

You can access the Sonny App from the Google Play Store.

How much is the game?

The Android release can be downloaded and played for free.

Are there any ads?

Yes. To help offset the cost of releasing the game for free, there will be the occasional ad that will be displayed in the game. These ads should be skippable after 5 seconds if you would like to.

In addition to these ads, after taking on waves of enemies, you will see a Victory Boost screen. You will have an option to watch an ad to give a 20% bonus to either XP or Gold. Or you can Skip the ad and get your normal XP and the Gold total for completing the fight.

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Where can I get some more help?

Looking for help for the game or have questions about where to get player tips for getting past a game level?  feel free to check out our gameplay page for some suggestions and links for the Armor Games forums to look for tips and tricks from your fellow players!

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